Empire Truck Sales in Mossy Head, Florida, is more than just a regional heavyduty truck dealer it’s a fullservice center for local businesses, fleet operators, and independent drivers seeking reliable Freightliner, Western Star, and Detroit Diesel vehicles. Positioned just off Highway 90 on Sand Mine Road, this location combines new and preowned inventory with a wellequipped service, parts, and body shop making it a onestop destination for commercial trucking needs. Understanding what sets the Mossy Head branch apart reveals why it draws customers from across the Florida Panhandle and beyond.
Location and Facility Features
Empire Truck Sales Mossy Head sits at 15 Sand Mine Road, DeFuniak Springs, FL 32435 strategically located for drivers traveling U.S. Highway 90 or Interstate 10. The dealership’s service bay, parts department, and sales showroom are all housed onsite, allowing customers to seamlessly transition between sales, servicing, and parts needs.
Customer Amenities
- Driver’s lounge with seating and workspace
- Free WiFi throughout the facility
- Clean restrooms, fresh coffee, vending machines
- TV entertainment and dedicated customer phones
These amenities are designed with commercial drivers in mind offering comfort during downtime or while waiting for parts and service.
Sales: New and Used Inventory
The Mossy Head facility provides a wide selection of both new and preowned trucks. Key brands include:
- Freightliner (new and used)
- Western Star
- Detroit Diesel chassis and engines
Empire emphasizes quality used trucks, often highlighting the benefits of lower depreciation, wider options, and costeffectiveness a strategy reflected across their dealerships in FL, AL, MS, and LA.
Comprehensive Service and Parts Department
Mossy Head’s service department supports a full range of truck and chassis maintenance. Services include:
- Routine maintenance (oil, A/C, DOT inspections, filters)
- Engine diagnostics and Detroit Diesel overhaul services
- Transmission, radiator, differential, refrigeration, and glass repairs
- Trailer and motorhome chassis service
- Towing and emergency roadside assistance
The parts department stocks OEM and aftermarket components, specializing in Freightliner, Western Star, and Detroit Diesel systems working both walkins and order requests.
Customer Service and Reputation
Customer reviews suggest a solid experience, with praise often going to the dealership’s training programs, technical support, and facilities..
Testimonials and Feedback
- Superb technical training; improved proficiency.
- Supportive colleagues who treat you like family.
- Some mention basic pay and occasional management issues.
Employee Development and Training
Empire partners with Hinds Community College’s Diesel Technology Academy to train technicians for modern truck systems. Their Florida and regional facilities offer skillcertification programs in Detroit Diesel, Freightliner, and Western Star systems. Staff commonly rate these training programs highly, describing them as wellexecuted and knowledgeable.
Target Customers and Community Role
The Mossy Head branch serves a diverse range of clients:
- Local owneroperator truck drivers
- Regional fleet and logistics companies
- RV and motorhome owners needing chassis service
- Businesses seeking DOT inspections and emergency support
The dealership plays a key role in community trucking infrastructure offering fast turnarounds and reliable service for those traveling through northwest Florida.
Competitive Advantages
Empire Truck Sales Mossy Head stands out thanks to:
- Multibrand inventory (new and used)
- Fullservice offerings under one roof
- Driverfriendly amenities and waiting areas
- Technical training and certified technicians
- Strong reputation in training and service quality
Areas for Improvement
Some reviews suggest areas to strengthen:
- Improve consistency in onsite management
- Enhance communication across departments to reduce stress
- Review compensation to retain skilled staff longterm
Addressing these improvements could further elevate the dealership’s reputation and customer experience.
Empire Truck Sales Mossy Head combines strategic location, comprehensive inventory, and robust service capabilities with comfortable, drivercentred amenities and a commitment to staff training. While internal feedback suggests room for management refinement, positive customer and technical reviews reflect strong operational foundations. For trucking professionals in the Florida Panhandle, Mossy Head offers a wellrounded resource for purchase, maintenance, and parts all under one roof. As Empire continues investing in training and infrastructure, this branch is positioned to remain a key player in regional commercial trucking.
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