Yorkshire Water is a major utility company in the United Kingdom, responsible for providing clean water and wastewater treatment services to over five million people across Yorkshire and the Humber. Whether you’re a domestic customer, a business client, or someone needing to report an emergency, having the correct Yorkshire Water contact number is essential. Customers often require assistance with billing, account details, moving home, meter readings, and water supply issues. Efficient customer service and quick resolution depend heavily on reaching the right department at the right time. Understanding the various Yorkshire Water contact options can help simplify your experience and save time during urgent situations.
General Customer Service Contact
For everyday queries such as account management, billing issues, or general information, Yorkshire Water provides a dedicated customer service helpline. This number connects you to a trained representative who can guide you through your query or escalate it when necessary.
Customer Service Number
The general Yorkshire Water contact number for customers is:
- 0345 124 2424(available Monday to Saturday)
This line is suitable for most non-emergency issues, such as:
- Discussing your water bill or payment plan
- Changing personal details or setting up a direct debit
- Checking account balances and due dates
- Setting up or closing an account when moving homes
Emergency Contact for Water Supply Issues
In the case of a burst pipe, no water supply, or poor water quality, Yorkshire Water has a 24-hour emergency helpline. It is crucial to report such incidents immediately to prevent property damage and ensure quick response from the engineering team.
Emergency Helpline
- 0800 57 35 53(available 24 hours a day, 7 days a week)
Use this number to report:
- Leaking or burst water mains
- No water or low water pressure
- Discoloured or strange-smelling tap water
- Water contamination concerns
Report a Sewer Problem
Yorkshire Water also handles drainage and wastewater concerns. If you’re experiencing a blocked sewer, foul odour, or sewage flooding, there’s a specific contact number to report these problems.
Sewer Emergency Contact
- 0800 1 38 78 78(24-hour sewer emergency line)
This number is intended for:
- Sewage backups or overflows
- Blocked public drains or manholes
- Flooding caused by the public sewer system
- Environmental concerns related to wastewater
Contacting Yorkshire Water from Abroad
If you are currently outside the UK and need to reach Yorkshire Water, there is an international number that allows you to get in touch with the customer care team.
International Contact Number
- +44 345 124 2424
This number connects you to the same support staff as the local line, and is helpful for customers who have property in Yorkshire but are travelling or living overseas.
Yorkshire Water Contact for Business Customers
Business customers often require tailored services and account handling. Yorkshire Water provides dedicated support for commercial clients to handle billing, metering, and water management contracts.
Business Support Number
- 0345 124 2420
This line can be used for:
- Setting up a business account
- Understanding trade effluent charges
- Billing disputes and account changes
- Meter installation or repair
Contact via Text Relay and Accessibility Options
Yorkshire Water offers services to assist customers who are deaf, hard of hearing, or have speech difficulties. These options ensure accessibility and equal service quality.
Text Relay Service
- 18001 0345 124 2424
This number is used via the Relay UK app or textphone to support communication between customers and the Yorkshire Water team.
Postal Contact Information
In case you need to send documents, complaints, or correspondence by mail, Yorkshire Water accepts letters at their head office address:
Yorkshire Water
PO Box 52
Bradford
BD3 7YD
United Kingdom
Online Support and Contact Forms
Aside from phone lines, Yorkshire Water offers contact forms and live chat options on their official website. These tools allow you to:
- Submit meter readings
- Report a water or wastewater problem
- Request account updates
- Make a general enquiry
These online options are useful for non-urgent matters or when phone lines are busy.
Social Media Contact Options
Yorkshire Water is active on social media platforms such as Twitter and Facebook. These platforms can be used to make general enquiries, stay informed about service updates, or contact the support team during peak hours.
Social Media Availability
- Typically available from 8am to 8pm on weekdays
- Staff can direct you to appropriate phone lines or services
Common Reasons for Contacting Yorkshire Water
Knowing the right Yorkshire Water contact number is especially helpful when dealing with specific issues. Below are some of the most common reasons customers call the utility provider:
- Querying or disputing water bills
- Reporting leaks or low pressure
- Setting up new accounts during home moves
- Changing account information or payment method
- Reporting sewer-related problems
- Requesting water-saving devices or tips
Tips for Effective Communication
To make the most of your call to Yorkshire Water, keep the following information ready:
- Your customer account number (found on your bill)
- Details of your property address
- A brief description of the issue or request
- Any relevant photos or documentation (if emailing or using online forms)
Having the correct Yorkshire Water contact number can save you time and help resolve issues more efficiently. Whether you’re dealing with billing problems, reporting a fault, or requesting service updates, knowing which department to call ensures your concern is handled quickly and accurately. With dedicated numbers for customer service, emergencies, business accounts, and accessibility needs, Yorkshire Water strives to make communication straightforward for all customers. Keeping these numbers accessible at home or on your phone will help you manage water-related issues with confidence and convenience.